Transforming the permit application process

The Hague is home to many public events each year: cultural festivals, markets, and more. Citizens or organisations who want to organise events on their own property or in public areas, must submit a request for a permit to host the event. The permit needs to include a map illustrating the event's layout as well as its facilities.

The Municipality of the Hague wished to transform the process for applying for such a permit. Functionality and user-friendliness were the top priorities.

Transformation of the UK Research and Development funding service

Innovate UK exists to drive science and technology innovations that enhance the UK economy through the provision of grants and funding. Historically, their manual application process presented many challenges:

• Disconnected processes and multiple legacy IT systems
• Inconsistent data and no central reporting
• Manual administration tasks prone to errors
• Complex, hard to understand user journeys and content

They appointed WORTH to develop their Innovation Funding Service - a customer-focused digital solution that replaced all non-digital internal and external channels and services and was built inline with the Government Digital Service (GDS) standards.